FAQ

All orders are to be placed via our website: www.itsallaboutroo.com

If there's something you'd like that isn't currently on our website, please send us an email and we'll do our best to accommodate. 

We accept all major credit/debit cards, ShopPay & GooglePay.

£3.99 for 48h, £4.99 for 24h & £8.99 for Special Delivery by Royal Mail. This doesn’t change based on quantity ordered - even if we have to send multiple boxes!

Not yet, but we’re working on it!

We don’t have one! You can order as much or as little as you’d like (we don’t judge!)

We have two methods of communication - Facebook messenger & email. Both of these platforms are checked daily (Monday-Friday) and will be responded to within 48 working hours. 

We will happily add items onto orders as long as the order hasn't yet been dispatched. Send us a message/email to ensure your order hasn't been dispatched yet and if it hasn't you can merge 2 orders. Just place your additional order and we'll refund the delivery charge on the second order, so you're only paying postage once. This can't be done if an order is dispatched, so please message us to check first. 

We work as quickly as possible to get orders out the door with most orders leaving us within 2-3 days, we do however say to give us up to 7 days in our busy periods. If turnaround will be longer than this, we'll let you know. 

Order confirmations are generated automatically by our system. Please check your junk/spam inboxes - it will be sent to the email used at checkout.

Report it via email. Please note, this MUST be done within 48 hours. Anything outside of that timescale cannot be investigated properly and will not be compensated.

Please send us a message/email and we'll give you an update on expected restock. Some styles/colours of items may not be restocked if we don't think there's a demand, so please do send us a message as this may prompt a restock of the item. 

Pop us an email, we’ll happily resend it - please do check your junk/spam though!

To raise a complaint, or bring an issue to our attention, we require you to send an email to our email address: itsallaboutroo@gmail.com - from there, a member of the team will acknowledge your complaint within 72 hours. 

We work on an incredibly quick dispatch timescale and as soon as we begin to process your order we purchase postal labels, we are also charged transaction fees from the website for all orders received so we unfortunately cannot cancel orders.

Please email/message us as a matter of urgency, we’ll do our best to amend this but we can never guarantee this as it’s out of our control if the item has already been dispatched. 

• Hand wash only.
• Do not put in the dishwasher.
• Avoid extreme heat.
• Do not microwave. 
• Do not soak. 
• Check for additional care instructions on individual product page for specific item instructions. 

• Turn inside out.
• Wash at 40 degrees (or lower).
• Do not tumble dry.
• Do not use bleach. 
• Do not use fabric softeners.
• Do not iron directly on design.
• Check for additional care instructions on individual product page for specific item instructions.